Terms and Conditions

Should you cancel up to 30 days prior to the commencement of arrangements the payment will be refunded less a nominal charge. Cancellation less than 30 days will incur varying charges up to a maximum of 100% of the cost of arrangements. They take effect from the day we receive the cancellation in writing.

Prices are based on double occupancy. On single bookings there is a supplement for nights spent in Nairobi and at the Coast, and on safari. Single rooms on safari cannot always be guaranteed due to limited space. Should an accommodation fall to provide single occupancy despite payment of supplement, the applicable amount is refundable. Accommodations are listed in preferred sequence. They range from modern hotels in Nairobi, picturesque rondavels, deluxe resort complexes, Hotels, chalets and permanent camps on safari circuits, to imaginatively designed beach hotels. Most have private bathroom and swimming pools and all have full restaurant and bar facilities.

Alterations to Tours
The sequence and accommodation of all itineraries is normally adhered to but we reserve the right to make alterations enforces by weather, roadworks, high season congestion or other cause. Any delays by breakdowns or mechanical failures of vehicles on safari will not be the liability of the company.

(a) STAR TRAVEL and its agents act only as agents of the client in all matters relating to accommodation, sightseeing, excursions, tours and all forms of transport. The company cannot accept any responsibility for default whether negligent or otherwise on part of any services or accommodations with which the booking is made or which clients arrange themselves, nor is it liable for clients' additional expenses occasioned by their delay, alteration of travel services, sickness, injuries or as a result of weather civil disturbances whatsoever interfering with, interrupting, altering or adding to the cost of services, excursions or tours applied for and booked.

(b) The Company's liability to passengers carried in vehicles as used for transfers, excursions and tours is governed by the laws of Kenya and all claims are subject only to the courts of Kenya.

(c) The company reserves the right to employ subcontractors and in the event of such exercise of such right the terms of clause (a) relating to the Company's liability shall apply.

(d) Whilst every care is taken the Company cannot be responsible for loos or damage to personal property and it is advisable to arrange relevant insurance.

Please keep this with you at all times. Safety deposit facilities are available at most

While on safari one piece of baggage is allowed per person, plus the carry on. All excess baggage should be checked upon arrival at your Nairobi hotel until completion of the safari. A small overnight or carry-on-bag is the only requirement for any of the treehotels. Formal dress i.e. a jacket and a tie for the gentleman and a dress for the lady is required for dinner at the Mt. Kenya Safari Club, otherwise dress casually for comfort on safari.

This include all expenses connected with vehicle and driver/guide, sightseeing as indicated by itineraries, entrance fees to attractions visited, accommodations, service charges, government taxes, continental breakfast while in Nairobi and full board on safari. Prices exclude the cost of passport, visa, health document gratuities, laundry, drinks, and other personal items. Departure Tax is not included. All prices are subject to change without advance notice based on increased rates and/or fluctuations in foreign currency and oil prices. This especially applies to AIR and transportation fares.